Commercial terms
Our commercial terms
This page summarises our standard terms in plain words. Your signed order form and agreement prevail over anything here. See pricing for what is free and what we charge for.
What is free
- The MedBrains software licence, for every hospital and clinic.
- Every update: new versions and features, for as long as you run MedBrains.
- There is no subscription and no charge per user.
What we charge for
- Implementation. A one-time service to set MedBrains up for your hospital: configuration of departments, tariffs, forms and masters, data migration, staff training and go-live support. The scope is written in your quote.
- Customisation. Reports, forms, integrations or features specific to your hospital, scoped and quoted per requirement before any work starts.
- Annual Maintenance Contract (AMC). Support, bug fixes, monitoring, backups, help desk and small configuration changes, and hosting in India if we host MedBrains for you. An AMC runs for 12 months and renews yearly by agreement. Support hours and response times are as set out in your AMC.
SMS, WhatsApp and heavy use of a hosted AI model are passed through at the provider's cost, with no mark-up.
Pilot period
Before any contract, a hospital may run a pilot of MedBrains for one month after the free assessment. The pilot is free of charge. Its scope, such as the departments and modules included and whether we host it, is agreed in writing before it starts. There is no obligation to continue. At the end of the pilot, if you go ahead, your pilot data carries over into your implementation; if you do not, we export your data to you and delete our copies on request.
Quotes and payment
- Quotes are valid for 30 days from the date on them.
- Implementation and customisation are invoiced in stages, as stated in your quote or order form.
- AMC is invoiced yearly in advance.
- GST is added at the applicable rate.
Where MedBrains runs
You choose: on your own server, or hosted by us in India (Amazon Web Services, Mumbai). When we host, hosting is part of your AMC.
Your data
- Your hospital owns its data, including every patient record.
- We export your data on request, in standard formats.
- When you leave, we return your data and then delete our copies, as agreed with you.
- For patient data we act as a data processor under the Digital Personal Data Protection Act, 2023: we process it only on your instructions, under a data processing agreement, and keep it confidential.
Our promises
- No money from pharmaceutical companies or advertisers reaches the product.
- We never sell clinical data.
- Every patient-safety feature is free for everyone.
If an AMC lapses
The software keeps working and updates stay free. Support, monitoring and hosting stop. If we host MedBrains for you, we give 30 days' notice and a full export of your data before hosting stops.
Ending the agreement
Fees for implementation and customisation work already done are not refundable. Refunds of prepaid AMC are as set out in your agreement.
Supporting MedBrains
Organisations may choose to support MedBrains' development: by lending their IT team to test releases, contributing development or ideas, sponsoring a feature or making a voluntary yearly contribution. It is optional and does not change your support. Any payment is invoiced to MedBrains with GST as applicable; it is not a donation. Code or ideas you contribute are covered by a short written agreement before work starts. We accept no sponsorship from pharmaceutical companies or advertisers.
Liability and law
Limits on liability are as set out in your agreement. These terms are governed by the laws of India.
Questions: hello@medbrains.in.